Last Updated: 13/05/2025
1. Acceptance of Terms
By booking or using any services from Norm Electrical Engineering (“we,” “us,” or “our”), you agree to comply with these Terms and Conditions (T&Cs). These terms apply to all services listed on our website (www.dodgerblue-beaver-621771.hostingersite.com) and any related agreements.
2. Services Overview
We provide the following electrical services (as detailed on our Services Page):
Electrical Installations (Wiring, Sockets, Lighting)
Electrical Testing & Inspections (EICR, PAT Testing)
Fuse Box Upgrades (Consumer Unit Replacements)
Emergency Electrical Repairs
Smart Home & Security Systems
EV Charger Installation
Other Electrical Services (as agreed in writing)
All work is carried out by certified electricians in compliance with UK Wiring Regulations (BS 7671) and Part P Building Regulations.
3. Pricing & Estimates
Free Quotes: We provide free estimates based on initial assessments.
Final Pricing: If additional work is required, we will notify you before proceeding, and costs may be adjusted accordingly.
VAT: All prices include VAT unless stated otherwise.
4. Deposits & Payments
Deposits
A non-refundable deposit (20-50%) may be required to secure bookings, especially for large projects.
Deposits are deducted from the final invoice.
Payment Methods
Bank Transfer
Credit/Debit Card
Cash (upon agreement)
Payment Terms
Full payment is due upon job completion unless a payment plan is agreed in writing.
Late Payments: Overdue invoices may incur 8% interest + statutory fees under the Late Payment Act 1998.
5. Cancellation & Refund Policy
Cancellation by Customer
More than 24 hours notice: No charge (deposit refundable if no work started).
Less than 24 hours notice: £50 cancellation fee (or loss of deposit).
No-show appointments: Full deposit forfeited.
Cancellation by Us
We reserve the right to cancel due to safety concerns, incorrect information, or unforeseen circumstances.
If we cancel, any deposit paid will be fully refunded.
Refunds
Refunds are only issued if work is not completed as agreed due to our error.
No refunds for completed work or change of mind.
6. Service Guarantee & Warranty
12-month workmanship warranty on all installations and repairs.
Manufacturer warranties apply to parts (e.g., EV chargers, consumer units).
Exclusions: Damage caused by misuse, third-party interference, or failure to follow maintenance advice.
7. Liability & Insurance
We carry public liability insurance for all work performed.
Not liable for:
Pre-existing electrical faults not disclosed.
Damage caused by other contractors or customer negligence.
Issues arising from non-compliant DIY work.
8. Access & Safety Requirements
Customer must provide safe access to the work area (clear space, working power, etc.).
If unsafe conditions are found, work may be delayed or cancelled (with notice).
9. Changes to Work Scope
Any additional work requested will require a new written quote.
We will not proceed without your approval for extra costs.
10. Complaints & Disputes
If unsatisfied, notify us within 7 days of job completion.
We will investigate and resolve issues promptly.
Unresolved disputes may be escalated to UK courts under English law.
11. Privacy Policy
Personal data is handled per our Privacy Policy.
12. Changes to Terms
We may update these T&Cs. The latest version will always be on our website.
13. Contact Us
For questions or bookings:
📞 020 8245 8400 / 07724 308998
📧 info@dodgerblue-beaver-621771.hostingersite.com
📍 N179AT 23PARKVIEW ROAD
